This Refund Policy explains how to request a refund for paid ReelSkillz plugins, when a refund may or may not be approved, and how approved refunds are processed. It forms part of our Terms of Service and does not limit your mandatory consumer rights.
Refund requests for paid ReelSkillz products may be submitted within 14 days of the original purchase date. Each request is reviewed individually based on the circumstances of the purchase, product access and activation, licence usage, technical issues, support history, previous refunds, suspected abuse, and applicable law.
The 14-day period begins on the original purchase date. Submitting a refund request does not guarantee that a refund will be approved: a request is not considered approved until ReelSkillz or the applicable payment provider confirms approval. This voluntary policy is offered in addition to, and does not remove, your mandatory consumer rights.
We encourage customers to review the product description, supported operating systems, DaVinci Resolve requirements, hardware requirements, documentation, and any available free or Lite version before purchasing, so you can confirm compatibility with your system and workflow.
A free ReelSkillz option is available so you can try ReelSkillz before buying a paid product. The free version is intended to help you check compatibility; it does not necessarily include every paid feature, and using it does not affect any mandatory consumer rights you have when you buy a paid product.
Where a request is submitted within the 14-day period, a refund may be approved in circumstances such as:
For technical issues, we may ask for a reasonable opportunity to investigate and resolve the problem — for example, by requesting your system details or offering a fix. We will not use technical support as a way to delay a request until the 14-day period expires; if we are still investigating a genuine technical issue when the period ends, your request remains under review.
Where permitted by applicable law, a voluntary refund may be declined where ReelSkillz reasonably determines that the paid product has been substantially used or that the request involves refund abuse, licence abuse, fraud, or an attempt to obtain continued value from the product without payment. This includes evidence of:
Where permitted by applicable law, download, activation, or substantial use of a paid product may affect eligibility under this voluntary refund policy. This does not affect rights relating to products that are faulty, materially not as described, or otherwise protected by mandatory consumer law.
To review a request, ReelSkillz may look at limited account and licence records only, such as the purchase date, product purchased, download status where available, first activation time, licence validation history, number of activated devices, activation and deactivation history, plugin and app versions, support history, previous refund history, and integrity or tampering status where implemented.
ReelSkillz does not need to access or inspect your creative work, footage, projects, timelines, exports, or client information in order to review a refund request. We do not access your DaVinci Resolve database, and we cannot determine which specific project you completed.
To request a refund, contact us and we will review your request:
Please contact ReelSkillz first when seeking a normal refund, rather than opening a payment dispute, so we can resolve it quickly.
Paddle.com is ReelSkillz's primary global payment provider and acts as the Merchant of Record and authorised reseller for purchases processed through Paddle. ReelSkillz may also offer other supported third-party payment providers or payment channels.
The refund method depends on the payment provider or payment method used for the original purchase. Refunds are normally processed through the same payment provider and returned to the original payment method used for the purchase, where possible. Other payment providers may have different procedures, capabilities, verification requirements, and processing times.
Approved refunds are normally processed through the same payment provider and returned to the original payment method where possible:
To process a refund, ReelSkillz may request your purchase email, receipt, order reference, transaction reference, payment amount, and reasonable identity verification. Please do not request a direct bank transfer as a substitute for a Paddle refund. ReelSkillz will not intentionally refund money to an unrelated third party or to an unverified account.
Processing time varies according to the provider, payment method, card issuer, bank, and any verification required. Refunds are not always instant.
Paddle purchases. For purchases processed through Paddle, eligible refunds are initiated and processed through Paddle. You may contact ReelSkillz, use the support link in your Paddle receipt, or contact Paddle through paddle.net. Paddle generally returns approved refunds to the original payment method where possible, though Paddle processing and bank posting times may vary. ReelSkillz does not directly control the time taken by a bank, card issuer, wallet, or payment provider to display the refunded amount, and ReelSkillz does not itself process card refunds.
Submitting a refund request does not immediately deactivate your licence, and approval alone does not necessarily mean the funds have already reached you. Once ReelSkillz receives confirmation that the refund has been successfully processed, the associated paid licence may be deactivated, and the plugin may then return to its locked or watermarked state.
A chargeback, reversed payment, fraudulent payment, or payment dispute may also result in temporary suspension or deactivation of the related licence, subject to investigation and applicable law.
A refund request is different from a chargeback or payment dispute. Suspected fraud, an unauthorised payment, a chargeback, or a payment dispute may be handled by the applicable payment provider, card issuer, bank, or wallet provider rather than through this voluntary refund process.
Please contact ReelSkillz first when seeking a normal refund. Opening an unjustified chargeback does not guarantee that you may keep access to the paid licence. When responding to a dispute, ReelSkillz may provide relevant transaction, activation, licence, and support records to the payment provider. Not every chargeback is treated as fraudulent; each is reviewed on its own circumstances.
The free ReelSkillz products are provided at no charge, so there is nothing to refund. You can install and uninstall them at any time using the ReelSkillz Manager.
This voluntary refund policy is provided in addition to any mandatory cancellation, refund, conformity, warranty, or consumer rights that apply under the laws of your country of residence. Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited.
Products that are faulty, materially not as described, or otherwise covered by mandatory consumer protection will be reviewed according to applicable law, regardless of the voluntary anti-abuse conditions above. Where local law grants you stronger rights, those rights continue to apply in full.
Questions about refunds: studio@reelskillz.com. We aim to reply within one business day. Refund reviews, technical investigations, and verification may take longer, depending on the circumstances.